Shipping & Exchange Policy – DROPIFFY, India

Effective Date: 01/08/2025​
Entity: DROPIFFY ,Propertiorship​
Registered Address: Yewelwadi Road, Kondhwa bk, Pune-411048, Maharashtra, India​
Support: help@dropiffy.in, +91 9356218390​
B2B Focus: We supply to approved retailers/resellers (“Retailers”). End‑customer shipments are
fulfilled by us on Retailer’s behalf or by retailer

1.​ Scope and Relationship

· This Policy governs shipping, delivery, logistics exceptions, and exchanges for orders
placed by Retailers through our website/app and fulfilled to End Customers under a
dropshipping model.

· “Retailer” is our contracting party and primary point of contact; “End Customer” is
Retailer’s buyer. Unless expressly agreed, we do not directly service End Customers.

2. Legal Compliance Overview
· We adhere to applicable Indian laws including: Consumer Protection Act, E‑Commerce

Rules (disclosures, grievance redressal), Legal Metrology (labeling, declarations), GST
(tax invoicing), and sectoral regulations for regulated goods.

· Retailers must ensure their storefront disclosures mirror our product‑level
shipping/exchange rules to avoid consumer misrepresentation.

3. Serviceability, Pincodes, and Delivery Partners
· Carriers: We use India Post and reputed couriers (e.g., Delhivery, Blue Dart, DTDC,

XpressBees, Ekart, DHL/FedEx for international), selected per route, weight, and
service level.

· Serviceable Pincodes: Availability varies by carrier and product category. Non‑serviceable
pincodes will be flagged at checkout or order intake; alternative addresses may be
requested.

· Restricted Zones: Remote area surcharges or additional KYC may apply (e.g., J&K,
Northeast, islands, defense zones).

4. Shipping Methods, Cut‑offs, and Handling Time
· Processing Time: Orders typically process within [1] business days after payment

verification and KYC checks (if required).
· Cut‑off Time: Orders placed before 8am are counted for same‑day processing; otherwise

next business day.

· Service Levels:
o Standard: [3–7] business days metro‑to‑metro; [5–10] for non‑metro.

o Expedited: [1–3] business days where available; surcharge applies.

o Economy/Surface: [5–12] business days for heavy/bulky items.

· Pre‑Orders/Backorders: Estimated dispatch windows shown on product pages and order
confirmation; subject to supplier restock.

5. Shipping Fees, COD, and Surcharges
· Shipping Charges: Calculated by weight/volumetric weight, destination, and service level;

shown to Retailer at checkout and on invoice.
· Cash on Delivery (if enabled): COD fee incurred the product total cost displayed on app

or website. COD may be restricted by pincode, value, or category.
· Remote/ODA Surcharges: Applied where carriers levy out‑of‑delivery‑area fees; disclosed

during order placement.
· Re‑attempt and Storage Fees: If delivery fails due to End Customer unavailability or

address issues, carrier re‑attempt/storage fees may or may not apply to Retailer
(Depend on the courier terms and conditions of reattempts).

6. Packaging, Labeling, and Legal Metrology
· Packaging: Products are packed to minimize transit damage, with tamper‑evident seals

where required.
· Labelling: All shipments carry legally required declarations (e.g., MRP,

manufacturer/packer/importer details, month/year of manufacture/import, customer
care, net quantity) per Legal Metrology rules, where applicable.

· Neutral/Blind Shipping: On request and where permitted, we can exclude supplier
branding from the package; legal declarations remain as required by law.

7. Risk of Loss, Title, and Proof of Delivery
· Risk & Title: Unless otherwise required by law or agreed in writing, title passes to Retailer

upon dispatch and risk passes upon carrier pickup.
· Delivery Confirmation: Delivery is evidenced by carrier scans/signature/OTP. For

high‑value items, OTP‑based or ID‑verified delivery may be used.
· Authority to Leave: If permitted by carrier and selected by Retailer, packages may be left

at destination without signature; risk transfers upon the carrier’s confirmed drop.
8. Tracking and Notifications

· Tracking IDs are shared upon dispatch. Events may take up to 24–48 hours to reflect
depending on carrier scans.

· Status Notifications: We provide Retailer notifications for key milestones (dispatch,
out‑for‑delivery, delivered, exceptions). Retailer is responsible for End Customer
communications unless otherwise integrated.

9. Address Accuracy, Changes, and Rerouting
· Accuracy: Retailer must provide complete address, landmark, contact number, and any

delivery restrictions.
· Address Edits: Allowed until “Processing” starts. After that, best‑effort rerouting may be

attempted; success depends on carrier. Rerouting fees may apply.
· Undeliverable/Refused Packages: See Section 12 (RTS).
10. Delivery Timelines and Exceptions
· Estimated Delivery: ETAs are indicative and not guaranteed; delays may occur due to

weather, strikes, route disruptions, customs (for cross‑border), or force majeure.
· Attempt Policy: Carriers typically make [2–3] attempts. After failed attempts, the shipment

may be held at a facility or returned.
11. Damages, Shortages, and Dead‑on‑Arrival (DOA)
· Inspection on Delivery: Retailer should instruct End Customers to refuse visibly

tampered/damaged packages and note damage with the courier.
· Claims Window:

o Visible Damage/Shortage: Report within 48 hours of delivery with unboxing
video/photos, outer box and label images, and weight evidence where applicable.

o Concealed Damage/DOA: Report within [3–7] days of delivery with functional
tests/video.

· Resolution: Replacement is the default where stock is available; otherwise refund or
repair per category SOPs. Carrier investigations may be required for transit damage
claims.

12. Return to Sender (RTS), Non‑Delivery, and Re‑shipments
· Reasons: Incorrect address, uncontactable recipient, refusal (not due to damage/defect),

or exceeded hold time.
· Fees and Handling:

o On RTS receipt, Retailer may request reshipment (subject to corrected address
and payment of re‑shipping + RTS charges) or refund per Return/Refund policy.

o If refund is chosen and item is in resalable condition, refund equals item price less
outbound/inbound freight and restocking fee of [10]% (if applicable).

· Unclaimed RTS: If no instruction within [7–10] days of RTS receipt, storage fees may
apply or we may restock and issue refund per above.

13. International Shipping (if applicable)
· Duties & Taxes: DDU/DDP terms will be specified. Unless DDP is selected,

importer‑of‑record duties/taxes are borne by Retailer/End Customer.
· KYC/Customs: PAN/Aadhaar/passport copies or importer KYC may be required; failure to

provide may cause delays or returns at the Retailer’s cost.
· Restricted Items: Export controls/sanctions compliance required; certain categories may

be prohibited to specific countries.
14. Exchanges Policy (B2B Context)
· Definition: Exchange means replacing an item with the same SKU (size/color variant

where applicable) for eligible reasons.
· Eligibility for Exchange:

o Wrong Item/Variant Shipped.

o Size/Color Mismatch for apparel/footwear where exchange inventory exists and
item is unused with all tags, tried only for fit (no signs of wear).

o Defective/DOA where the same SKU replacement is preferred.

· Non‑Eligibility:
o Buyer’s remorse/change of preference in B2B context unless Retailer’s contract

with us allows it.
o Personalized, hygiene‑sensitive, perishable items after opening (unless

DOA/defective).
· Exchange Window: Request within [7–15] days from delivery scan (define per category).
· Process:

o Retailer raises exchange request with order ID, reason, and photos/videos.

o We pre‑approve and issue pickup/return instructions for the original item.

o Upon pickup scan (or upon receipt at our facility, per your SOP), we dispatch the
replacement item. For high‑risk categories, dispatch after inspection.

· Costs:
o Our Error (wrong item/defect): We bear pickup and re‑shipment costs.

o Retailer/End Customer Reason (e.g., size exchange where allowed): Retailer
bears return and re‑ship charges; restocking fee may apply if item fails
inspection.

· Stock Unavailable: If the requested variant is unavailable, Retailer may opt for a refund
per Refund policy or wait for restock (ETA not guaranteed).

15. Category‑Specific Exchange Rules
· Apparel/Footwear: Unworn, unwashed, tags intact, hygiene liners unbroken. Size

exchanges allowed once per order line unless otherwise specified.
· Electronics: Exchanges limited to DOA within days; thereafter warranty service applies.

IMEI/serial must match; include all accessories.
[1]

· Cosmetics/Consumables: Exchange only for DOA/defect or if sealed and within shelf life;
no exchange for opened products due to hygiene.

· Furniture/Bulky: Exchange for transit damage or major defect; require damage notes on
delivery and photos of packaging.

· Regulated Goods: Exchanges subject to statutory restrictions and safety protocols.
16. Evidence and RMA Requirements
· Mandatory: Order ID, invoice, photos/videos (outer box, label, inner packaging, product),

and defect demonstration where relevant.
· Serial/IMEI/Barcodes: Must match shipment records. Mismatches may invalidate claims.
17. Timelines (Service Level Targets)
· Acknowledge shipping/exchange request: within 24 business hours.
· RMA approval/denial: within 72 business hours of complete evidence.
· Pickup scheduling: 1–3 business days in serviceable pincodes.
· Replacement dispatch: within 1–2 business days after pickup scan or 2–5 business days

post‑inspection, per category risk.
· Delivery of replacement: as per selected service level.
18. GST, Invoicing, and Exchange Accounting
· Original Invoice: Issued to Retailer with GST as applicable.
· Exchange/Replacement:

o If replacement is same SKU at same price: typically no new GST invoice; a
replacement challan/dispatch note may be issued.

o If value changes or refund is processed: we issue GST‑compliant credit
notes/debit notes within statutory timelines. Retailer must adjust GST returns
accordingly.

· Shipping Charges: For fault‑based exchanges (our error), original shipping may be
credited; otherwise borne by Retailer.

19. Quality Control and Tamper Policy
· Tamper‑Evident Seals: If broken without evidence of courier damage, claims may be

denied.
· Returned/Exchanged Items Condition: Must be in original condition with all

accessories/manuals; missing components may incur charges or denial.
20. Force Majeure and Operational Disruptions
· Delays or inability to ship/exchange due to events beyond reasonable control (natural

disasters, strikes, carrier network failure, regulatory actions) are excluded from service
guarantees. We will attempt to mitigate and keep Retailers informed.

21. Grievance Redressal (as per IT Rules/E‑Commerce Rules)
· Grievance Officer: Manohar, dropiffyofficial@gmail.com, 9356218390, Yewelwadi Road,

Kondhwa bk, Pune-411048
· Acknowledgement within 48 hours; resolution aim within 30 days or statutory timelines.
22. Contact
· Logistics/Shipping Desk: help@dropiffy.in
· Exchanges/RMA: help@dropiffy.in
· Support: help@dropiffy.in, +91 9356218390
· Address for Returns (default):ewelwadi Road, Kondhwa bk, Pune-411048
. Note: Some returns use carrier‑designated hubs—follow RMA instructions.

Jurisdiction: Maharashtra, India.