Cancellation & Refund Policy

Effective Date: 01/08/2025​
Entity: DROPIFFY ,Propertiorship​
Registered Address: Yewelwadi Road, Kondhwa bk, Pune-411048, Maharashtra, India​
Customer Support: help@dropiffy.in, +91 9356218390​
B2B Focus: We supply to approved retailers/resellers (“Retailers”). End-customer interactions
occur primarily via the Retailer; however, we handle logistics, returns inspection, and
replacements per this Policy.

1. Scope and Interpretation
· This Policy governs cancellations, returns, refunds, and replacements for orders placed

by Retailers through our website/app and fulfilled to end customers under a
dropshipping model.

· “You” refers to Retailers. “End Customer” refers to Retailer’s buyer. “We/us” refers to
[DROPIFFY].

· If a separate written agreement applies, its terms prevail to the extent of any
inconsistency.

2. Legal Framework (Summary)
· Consumer Protection Act, 2019 and E‑Commerce Rules require disclosure of clear

return/refund terms and honor of declared timelines and conditions.
· Sale of Goods Act principles apply to conformity with description, merchantable quality,

and remedies for non‑conforming goods.
· GST: credit notes and tax adjustments must comply with GST law and timelines.
· Legal Metrology labeling and weight/quantity rules apply; shortages or mislabeling are

remediated per law.
3. Order Lifecycle and Status
· Pending: order submitted, awaiting payment/verification.
· Confirmed: payment verified; queued for fulfillment.
· Processing: picking/packing underway.
· Dispatched/Shipped: handed to carrier; tracking shared.
· Delivered: carrier confirms delivery.
4. Cancellations​

4.1 Retailer‑Initiated Cancellations

· Before Processing: Free cancellation until the order status changes to Processing.
· After Processing but before Dispatch: Cancellation may be possible subject to a handling

fee of ₹200 per order line, to cover sunk fulfillment costs.
· After Dispatch: Cancellation not permitted. Proceed via Return (Section 6) or Refuse

Delivery where legally allowed and carrier supports RTS (return-to-sender) at your cost
unless caused by our error.

4.2 Supplier‑Initiated Cancellations​
We may cancel orders partially/fully if:

· Stockouts or discontinuation occur.
· Address validation fails or Pincode is non-serviceable.
· Payment or fraud checks fail.
· Legal or compliance restrictions (hazmat, regulated products) apply.​

Remedy: Full refund for the canceled items and proportional shipping charges, if any.
5. Address Changes and Order Edits
· Address edits permitted until Processing starts. After Processing, edits are on best-effort

basis; re‑routing may incur fees and may not be available for all carriers.
· Item/quantity edits require cancel-and-replace prior to Processing.
6. Returns and Replacements​

6.1 Return Eligibility​
Accepted only for:

· Damaged in transit or Dead-on-Arrival (DOA).
· Manufacturing defect or non-conformity with description/specifications.
· Wrong item or missing items received.
· Expired, near-expiry (where shelf life applicable) or safety compliance issues.​

Not accepted for:
· Buyer’s remorse/change of mind, incompatible use, or minor cosmetic differences not

affecting function.
· Used, altered, or installed items (unless defect discovered during initial use and

supported by evidence).
· Items without all original contents (tags, manuals, accessories) unless damage/defect

made return of these impossible.

6.2 Return Window

· Standard window: 1 Days from “Delivered” scan. Select based on product category and
marketplace norms.

· Shorter windows may apply to perishable or hygiene-critical items; longer windows for
certain categories where mandated by brand warranties.

6.3 Return Authorization (RMA)

· Retailer must initiate RMA within the window via dashboard or email, providing order ID,
photos/videos of defects, unboxing evidence (if requested), and tamper‑evident
packaging shots for transit damage claims.

· RMA Approval/Denial communicated within [48–72] business hours with pickup/return
instructions.

6.4 Pickup and Return Shipping

· Our Error (wrong item): We arrange pickup or provide a pre‑paid label where available. If
pickup not serviceable, ship back using approved method; reasonable courier cost
reimbursed against invoice.

· Retailer/End‑Customer Error (wrong address, refused delivery not due to item defect):
Return freight, RTS charges, and re‑stocking fees apply.

6.5 Inspection and Resolution

· On receipt, we inspect within [2–5] business days. Outcomes:​
a) Replacement: Default remedy for stock‑available items.​
b) Refund: If replacement unavailable or Retailer prefers refund where permitted.​
c) Repair/Part Replacement: For certain categories where appropriate.

· Claim Denial: If inspection finds item used, damaged post‑delivery by customer, or
inconsistent with claim; item can be reshipped back at Retailer’s cost.

7. Refunds​
7.1 Method and Timeline

· Method: Original payment method to Retailer, or wallet/store credit if chosen by Retailer.
· Timeline: Initiated within [2–5] business days after inspection approval. Bank posting may

take an additional 3–7 business days.
· For COD-to-Retailer or aggregated settlements, refunds are adjusted in the next

settlement cycle.

7.2 Scope of Refund

· Item Price: 80% for approved returns due to our error.
· Shipping Charges: Refunded when entire order is returned for our error; not refunded for

partial returns unless the returned item alone incurred shipping.
· Return Shipping: Refunded when we are at fault; otherwise borne by Retailer.
· Duties/Taxes: GST components are refunded via credit notes where applicable.

Cross‑border duties/taxes follow carrier/customs processes and may not be
recoverable.

7.3 Credit Notes and GST

· We issue GST‑compliant credit notes for returned/refunded goods within the statutory
timeline. Retailers must adjust their GST returns accordingly.

· Refunds may be net of any unrecoverable tax or fee components not permitted to be
reversed under law.

8. Non‑Returnable Categories
· Perishables, intimate/hygiene items, custom/personalized products, items marked “final

sale,” and goods at risk of contamination once unsealed (unless defective on arrival).
· Category‑specific exclusions will be displayed on product pages and at checkout.
9. Lost‑in‑Transit, Delays, and RTS
· Lost‑in‑Transit: If tracking shows no movement beyond carrier SLA or carrier confirms

loss, we will ship a replacement or process a refund at Retailer’s choice.
· Delivery Delays: ETA is indicative. Delays caused by carrier, weather, or force majeure do

not qualify for refunds of product price; shipping fee refunds may be considered
case‑by‑case.

· RTS (Return to Sender): For undeliverable/ refused shipments not due to our error, item is
returned to our facility. On receipt:
o Reshipment: Possible upon address confirmation and payment of re‑shipping fees.

o Refund: Item price less outbound/inbound freight and re‑stocking fee [X]% if refund
is requested and item is in resalable condition.

10. Partial Deliveries and Shortages
· If an order is split across multiple packages, returns/refunds are calculated per

package/item actually delivered.
· Shortage Claims: Must be raised within hours of delivery with unboxing video/photos and

weight evidence where applicable.

11. Warranties and Post‑Return Support
· Manufacturer warranties apply where offered. Warranty claims may be directed to the

brand’s authorized centers or processed via us based on category‑specific SOPs.
· Replacements under warranty may be refurbished or functionally equivalent units as per

brand policy.
12. Abuse, Fraud, and Safety Flags​

We may deny returns/refunds, suspend accounts, or require additional verification if we
detect:

· Excessive returns inconsistent with category norms.
· Inconsistent photo evidence, serial number mismatches, or suspected item swapping.
· Chargeback abuse or fraudulent claim patterns.
· Safety issues or tampering with product safety seals/labels.
13. Category‑Specific Addenda (Examples—customize)
· Electronics: IMEI/serial verification required; must include all accessories; remove

personal data before return.
· Apparel/Footwear: Unworn, unwashed, with all tags intact; hygiene seals must be

unbroken.
· Cosmetics/Consumables: Unopened and within shelf life unless DOA/defective on arrival.
· Furniture/Bulky Goods: Return only if transit damage or manufacturing defect; require

damage notes on delivery and photos of packaging.
· Regulated Goods: Returns subject to applicable regulatory controls.
14. Documentation Requirements
· Mandatory documents for RMA: order ID, invoice copy, photos/videos, and for transit

damage—outer packaging and label images.
· For GST reversal: Retailer to acknowledge receipt of credit note and adjust returns.
15. Timelines (Service Level Targets)
· RMA acknowledgment: within 24 hours (business days).
· RMA decision (approve/deny): within 72 hours of complete evidence.
· Pickup scheduling: within 1–3 business days in serviceable pincodes.
· Inspection: within 2–5 business days of return receipt.
· Refund initiation/replacement dispatch: within 2–5 business days post‑inspection.
16. Roles in a Dropshipping Model

· Retailer is the point of contact for the End Customer. Retailer must mirror our
product‑level returnability and windows in their storefront to avoid consumer disputes.

Retailer should present same image of product which we have showcased in our
website/app. If fraudulent activities are found, retailers will be responsible for all the
legal cases or consumer complaints.

· We will provide the Retailer with status updates, tracking, and inspection outcomes; we
do not directly refund End Customers unless expressly agreed in writing.

17. Exceptions Required by Law
· If Indian law or a regulator mandates a refund/replacement notwithstanding this Policy

(e.g., misbranded goods, safety recalls), we will comply irrespective of standard rules.
· Nothing in this Policy limits statutory rights of consumers under applicable Indian laws;

however, as a B2B supplier, our contractual relationship is with the Retailer.
18. Force Majeure
· We are not liable for delays or inability to process cancellations/returns where force

majeure events prevent logistics movement or operations. We will resume processing
as soon as practicable.

19. Contact and Grievance Redressal
· Support: help@dropiffy.in , +91-9356218390
· Returns Desk/RMA: help@dropiffy.in
· Grievance Officer (as per IT Rules): Manohar, help@dropiffy.in,+91-9356218390
, Yewelwadi Road, Kondhwa bk, Pune-411048
​

We acknowledge grievances within 48 hours and aim to resolve them within 30 days or
as required by law.

20. Policy Updates
· We may amend this Policy to reflect legal or operational changes. Updates are effective

upon posting on our website/app with revised “Effective Date.” Continued use
constitutes acceptance.